How to Raise a Complaint at Daytonaspin

We ask every player to start a dispute through our 24/7 live chat or the on-site ticket routing system, or by emailing support@daytonaspin.com directly. Refund requests tied to a deposit transaction must be filed within 5 business days of that deposit; requests submitted after this window are not accepted. Once a refund is approved, we clear the payment within 10 business days.

Before any refund value is calculated, we remove all active bonuses and any winnings derived from them from your balance, so the figure you receive reflects cash funds only. Funds already used in gameplay, or wagered under the terms set out in our wagering requirements, are excluded from refund entirely, as are profiles linked to FATF blacklisted jurisdictions.

Underage Accounts

If we determine an account was registered by someone under 18, we permanently block it and return only the last deposit made, with no further balance released.

What Happens After You File a Dispute

Every wager and balance movement on Daytonaspin is recorded in our server logs and databases, which we treat as the absolute final authority when settling a disagreement over a bet or a balance. When our support team reviews your case, this log is the evidence used to confirm or reject the outcome you are disputing, so we encourage you to note the exact date, time and game involved when you write to us.

If you remain unsatisfied with our internal decision, you may escalate the matter to our independent representative, Winstrax Ltd (Registration Number HE 479794), based at 59 Agiou Gennadiou, Flat/Office 103, 2054, Nicosia, Cyprus. We operate under licence ALSI-202509029-FI1 issued in Anjouan under the Computer Gaming Licensing Act 007 of 2005, and Winstrax Ltd reviews complaints independently of our own support desk.

Any legal claim connected to our services must be filed within 1 year of the dispute arising; after that period we no longer consider the claim valid. Account ownership, winnings and any related claims cannot be assigned, pledged or gifted to a third party or fiduciary, so a dispute must be raised by the account holder named in our records.

What to Include When You Contact Us

A complete complaint moves faster through review. When you write to support@daytonaspin.com or open a chat, include the following so our team can check it against the server record:

1. Your registered account name and the email used during sign-in, so we can match it to your KYC file.
2. The date and approximate time of the deposit, bet or withdrawal you are disputing.
3. The amount involved, stated in the currency you deposited.
4. Whether bonus funds from a welcome offer or a reload promotion were active on the account at the time.
5. Any relevant screenshot or reference number from the on-site ticket system.
6. Confirmation that the payment source used matches the name on your verified KYC profile, since third-party payments are not accepted and trigger confiscation of winnings.

Submitting these details with your first message avoids a back-and-forth that could push your case past the 5 business day refund window.